Client Success Manager

KickUp, Inc. - Remote - Full time

KickUp is looking for a Client Success Manager to join a team that is reimagining how school districts grow their most valuable asset: their people.

As a Client Success Manager, you will play a critical role in driving the success of our school district partners. You'll build strong relationships with high level district leaders, act as a trusted advisor and technical expert, drive retention and expansion of our revenue, collaborate closely will all internal teams using your unique customer insight, and ultimately drive educator growth.

Why you should join KickUp

Our mission is to empower educator professional growth using data. Your work at KickUp will lead to system-level change in education.

Our product is a robust, data-rich professional growth platform. We’re proud to maintain an exceptional customer NPS above 80 and establish ourselves as an emerging leader in the K12 professional growth software market.

We are a remote-first organization with high flexibility. We offer an extended holiday break, summer Fridays, and “Focus Fridays” – a day with limited Slack and meetings throughout the year. On a semi-annual basis, we gather for a full team on-site.

Our team is humble, sharp, and user-focused with a unique blend of both mission driven and business smart qualities. We care about the work and are committed to each others’ success.

We’ve proven product-market fit, and still have a lot of growth ahead. Joining at this stage affords significant opportunities for growth alongside a team of peers.

We are known by customers for the high value we place in Client Success. Client Success Managers (CSMs) work closely with our district partners to build capacity. Acting as both relationship-builders and product-experts, CSMs play a critical role in driving innovation both internally and externally.

About the Role

In the Client Success Manager role, you will:

  • Work directly with senior K-12 education leaders, post-sale, to establish a vision for using KickUp's platform and data to drive improvement.
  • Manage onboarding, implementation, and all aspects of the client journey.
  • Develop a communication cadence with customers and project-manage implementation plans to help clients meet their goals.
  • Serve as an expert on the KickUp platform and configure our platform to meet clients’ needs.
  • Provide training and support to build capacity for our clients to engage with our product.
  • Serve as the lead point of contact for account renewal and expansion. For strategic accounts, the CSM owns this with the support of a dedicated Account Manager.
  • Collaborate with a team of Client Success Managers to build industry knowledge and share innovative practices across our community of clients.
  • Collaborate with our Product and Engineering teams to inspire future opportunities for product innovation.
  • Collaborate with Sales and Marketing teams in their efforts to share the stories of our clients.
  • Occasional travel may be required

About You

We are actively looking to add members to our team who will bring diverse backgrounds, new perspectives, and a willingness to challenge us to improve the work we do every day. We recognize that underrepresented groups may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. We are committed to growth and we encourage you to apply if you meet a majority of the qualifications and this role is aligned with your career trajectory and interests.

You might be a good fit if you...

  • are motived by driving revenue growth. You demonstrate a sense of ownership and pride in both company and personal performance.
  • are a proactive problem-solver. You find joy in solving problems and making the work of others more efficient or effective. You take initiative to find "a better way" for yourself and others to accomplish an outcome. You respond to challenges in a persistent, solutions-oriented way.
  • build value-add relationships. Ideally you've been in a client success or account management role before. You ask questions and listen actively to solve clients' problems. You navigate organizational dynamics, build a vision, and are a dependable resource to add value to high level stakeholders.
  • can train or scaffold learning for adults. You're comfortable with facilitating a meeting of educational leaders. You've facilitated trainings before or maybe you have a knack for showcasing how to effectively use a piece of software to accomplish a goal. You can communicate in a user-centered way to meet the needs of a diverse client base.
  • learn software quickly. Software excites you. You have a knack for learning new tools, can diagnose technical problems, and understand how to use software to meet varied needs.
  • are organized, efficient and detail-oriented. You can maintain momentum on multiple projects at once and are stimulated by a fast-paced environment.
  • own business outcomes. You are comfortable with owning complex projects and owning business outcomes such as retention and expansion. You're extremely persistent when it comes to meeting goals.
  • share KickUp's values. You are both mission-driven and business smart. You regularly seek out, reflect on, and apply feedback. You collaborate effectively with others to implement solutions to shared challenges. You are constantly testing new ideas, adapting and improving.
  • have a team player attitude and contribute by working effectively with individuals of diverse background
  • have education DNA. You have been in an education-focused setting or have a passion for enabling educator growth.

Position Details

  • This is a full-time position that can be performed anywhere in the United States.
  • Candidates must be legally eligible to work in the United States.
  • The salary range for this position is $65,000 - $90,000 plus variable compensation. On target earnings range from $70,000 - $100,000 for this role, with growth potential.

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Customer Implementation / Customer Success

Experience Level

Mid Level

KickUp, Inc.

KickUp's mission is to empower educator professional growth using data. We act as the central ecosystem for instructional leaders to manage, assess and improve professional learning and support for educators.
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