Account Manager

Kinvolved - New York or Remote - Full time

About the Role:

This full-time role, which reports to the Chief Product Officer, is perfect for someone comfortable working hand-in-hand with our school leaders and teachers based in the New York City Department of Education and Nationally. If you enjoy troubleshooting, relationship development, and creative problem-solving, you will excel in this role.

  • Client onboarding and operations:
    • Manage the implementation and logistics of NYC DOE school and program/network onboarding + national client implementation
    • Develop processes and implement systems for continuously gathering user feedback
  • Client training and engagement:
    • Provide training to NYC DOE schools across the five boroughs + national districts
    • Support clients with technical and strategic product questions
    • Facilitate webinars to support continued skill development
    • Executive monthly client engagement campaigns via email and phone
  • Client renewal and growth:
    • Demonstrate Kinvolved’s efficacy by sharing with clients regular impact metrics
    • Review and renew annual contracts with NYC DOE schools and national clients

Necessary qualities:

  • Former K–12 experience, preferably in a teaching role (2+ years) is a plus
  • Exceptional organizational skills and an eye for detail
  • Strong oral and written communication skills
  • Ability to build relationships with everyone from district leaders to principals and educators

Benefits & Perks:

  • Fun energetic and supportive team
  • Competitive salary and stock options
  • 401K Plan and company match 
  • Health insurance
  • Monthly stipend for home office materials and supplies
  • 30+ days of PTO with 2 weeks off in December-January
  • Flexible working structure (continued remote work, after the subsidence of COVID-19 is an option)
Please apply via LinkedIn. 

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Kinvolved

Kinvolved is an educational technology company for the K-12 industry offering attendance and communications software.
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