Client Solutions Manager

Meg - Remote - Full time

About the business

Meg is an exciting and rapidly growing company that focuses on delivering foreign language and culture programs to schools globally over video conferencing software.

We support the development of global citizens by providing unique educational opportunities to students all over the world.The program has grown from teaching a handful of students in 2014, to over 30,000 students in 2021, with this number expected to double in 2022; with products expanding into virtual field trips, Foreign country exchanges and professional learning.

We have offices in Melbourne, Beijing, Bogota and Nashville.

About the role

You will be facilitating the delivery of the world language programs to schools with a particular focus on ensuring that classroom teachers are well informed and happy.

It will include communicating between classroom teachers over the phone, email, and on zoom, scheduling classes, providing technical support for basic video conferencing technologies and consolidating feedback from schools. You will interact regularly with our Beijing-based Chinese teaching team and Bogota-based Spanish teaching team as well.

From time to time, you would manage other initiatives as they become necessary to the business. We are a small team in the US, so if that excites you, you could be in the right place! It means that you’ll be expected to wear a variety of hats and be comfortable with the unknown. Not every process has been laid out in our company so some things will be made up as we go. The good news for you is that you can be a part of establishing those norms and the culture of our US team. You will also be mostly working remotely, so the best candidate will have a dedicated and quiet office space that they can work from and they will also need to be open to periodic travel to and from Nashville.

If you are passionate about world languages and cultures and having the opportunity to get into an organization on the ground floor, we’d love to hear from you!

You are:

  • A great communicator
  • Highly organized and strong attention to detail
  • Confident with technology and quick to learn new technologies
  • Comfortable working with limited supervision and are driven
  • Interested in being part of a team that is driving change in the way students learn a world language at school
  • Comfortable with Google Suite (Gmail, Sheets, Docs, etc.)
  • Experienced in Microsoft Excel
  • Bachelors or Masters program graduate or relevant years work experience

Bonus Points

  • Experienced with at least 2 years in a customer-facing role
  • You are comfortable in excel and with managing large sets of data
  • You have experience managing systems and websites
  • You have a background in education / teaching
  • You come with an extra feather in your cap that can be used in the business (think skills like social media management, Excel wizardry, K-12 curriculum expertise, etc.)

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Meg

Meg is an exciting and rapidly growing company that focuses on delivering foreign language and culture programs to schools globally over video conferencing software.
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