Client Success Manager (Europe)

Lexia Learning - Multiple Locations or Remote - Full time

Client Success Manager (Europe)

Position Overview:

The Client Success Manager (CM) is a key role within the B2B Services and Support department. Reporting to the Client Services Manager, the CM is responsible for the successful implementation of Rosetta Stone language programs, monitoring client usage and ensuring program adoption. In collaboration with their Sales counterparts, the CM will be assigned to a group of accounts in the Corporate and Education sectors to achieve renewal targets and identify growth opportunities. The level of success will be measured based on adoption/usage of Rosetta Stone, client satisfaction and client revenue retention.

Location:

Desired candidates will reside in Germany.

Core Responsibilities:

Implementation and Client Management

  • Consult with clients to jointly establish specific goals, the metrics used to evaluate progress towards those goals, and to align expectations for maximum client success
  • Lead Rosetta Stone implementation activities, coordinate internally/cross-functionally as needed to meet client requirements and deliver services
  • Monitor adoption and usage; conduct program reviews with clients using established metrics and reporting to ensure they are on track to meet goals. Consult with clients to remedy programs that are off track
  • Identify opportunities to continuously promote Rosetta Stone to client users
  • Keep clients informed of new products, web-based tools and product improvements that can provide additional value

Internal Collaboration and Coordination

  • Partner with Sales team presale on individual accounts to set expectations, define client success goals, technical requirements, and implementation
  • Partner with Sales team throughout the client lifecycle to achieve renewal targets and identify growth opportunities
  • Ability to work as a team member with other Client Managers
  • Acquire and maintain strong product knowledge
  • Develop understanding of Rosetta Stone methodology
  • Monitor and communicate client feedback to a wide range of internal teams to promote continuous improvement to product and processes
  • Maintain complete, consistent and quality activity/contact records in our CRM application

Qualifications:

  • Fluency in English and German required
  • BA/BS from an accredited institution highly preferred
  • Minimum of 2 years account management, sales, partner management and/or professional services experience with B2B software/technology companies (preferably academic/learning software)
  • Experience working in a team-selling environment / previous B2B Sales experience
  • Strong analytical skills
  • Excellent written, verbal and presentation skills
  • Program/project management experience
  • Ability to build trust, rapport and strong client relationships
  • Ability to multi-task and communicate effectively in a high paced environment
  • CRM and IT aptitude knowledge desirable (salesforce.com)
  • Passionate about being a customer advocate with a sense of urgency and energy

Working With Us

You'll have the best of all worlds... the opportunity to work with passionate, talented people who are the best in their fields. Employee well-being is first and foremost at Rosetta Stone -- we know that professional success depends on personal health and happiness. That's why we empower you with benefits you can use to succeed in every area of your life.

At Rosetta Stone we speak, learn, and interact differently, we embrace and thrive on these differences! We deeply benefit from the diversity that each individual has to offer. We are dedicated to fostering a culture that celebrates unique backgrounds, ideas and experiences. Rosetta Stone is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, pregnancy, veteran status or any other status protected by federal, state or local laws.

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Locations

Berlin, DE
Hessenwinkel, Berlin, DE
Wilhelmshagen, Berlin, DE
Remote

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Lexia Learning

We are dedicated to helping people change their lives through the power of language and literacy education. Join our passionate, energetic, and international team and add your talents to Who We Are!

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