Client Experience Manager (Contract)

DreamBox Learning - Remote - Full time

Manage and engage with approximately 100-400 school districts and buildings, across a portfolio of mostly smaller school systems.

Embrace the DreamBox Learning value proposition and how it relates to the strategic goals of an educational institution; provide support, actionable advice, and useful content to drive impact

Dynamic guidance of the customer lifecycle, with a heavy emphasis on deepening the implementation and adoption

Analyze and interpret data as it relates to impact and implementation to initiate proactive solutions

Closely monitor and report on key metrics, milestones, and client NPS; analyze trends to monitor client health throughout the client journey

Establish deep knowledge of DreamBox products and services and how each relates to specific client goals

Proactively inform leadership and account team partners of lifecycle risks & opportunities; when risk surfaces, project manage solutions-focused resolutions

Prioritize outreach efforts to mitigate churn and position for expansion/growth

Partner as a customer advocate by providing product and process feedback to management and/or internal teams as necessary

Produce high-quality, professional resources to support district implementation goals and outcomes

Conduct engaging presentations for client groups, including client kick-offs, back-to-school strategy sessions, usage optimization calls, etc.

Participate in team projects that support goals and initiatives of the department

Be an innovative and collaborative thought leader, continuously assessing team support for all clients and determining new strategies or services that will better drive DreamBox onboarding, implementation, and usage 

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

DreamBox Learning

About Us: At DreamBox we found a better way to support students’ math journeys. It’s one that meets them exactly where they are (no matter where they start), that intelligently adapts to the way they learn, and helps them excel no matter who they are or where they live.
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