Client Development Specialist + Customer Success + Program Manager

In this role, you'll work closely with our clients, partners, and prospects to implement Avela's solutions and support our customers. You'll also have your hands in just about everything across the company, from sales/marketing to operations!

The role is an exciting hybrid, working closely with the client services, product, and sales and marketing teams.

Our ideal candidate has 3+ years of experience, with at least some experience in strategy consulting, data analysis, and/or education administration. Outstanding customer empathy, technical competency, and partnership acumen is required.

Role Breakdown and Responsibilities

• 50% Project Management - You’ll lead large-scale implementation projects with customers, owning the deliverables, timelines, communication, and execution of our commitments.
• 20% Data Analysis - You’ll create clear and coherent analyses of past enrollment data and simulation results, present findings to customers, and identify opportunities for improvement.
• 20% Business Development - You’ll prepare responses to RFPs (Requests for Proposals) from school districts and non-profits, support with presentations to potential clients, and drive other efforts to bring in new clients.
• 10% Operational - As a growing startup, we all pitch it to do whatever it takes to build our organization!

Qualifications

• Strength and experience in each of the above job responsibilities
• Expert in project management, data analysis, and client services with 3+ years of professional experience
• Excellent communicator, including written and oral
• Quantitative skills, including experience analyzing datasets and preparing analyses for a more general audience
• Customer-centric mindset
• Passion for education, equity, and social impact
• Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats
• Among the best at what you do with a growth mindset and desire to constantly improve
• Legal ability to work in the US and willingness to work continental US hours.

Company

Avela is an education technology startup focused on equity in education admissions and enrollment. We give enrollment, admission, and award officers the tools to make equitable decisions about the allocation of educational opportunities.

We work with school districts and charter networks across the country, including Oakland Enrolls, Tulsa Public Schools, Jersey City Board of Education, and New Orleans Public Schools. We also work with a range of nonprofits and NGOs, including Teach for America and the Inter-American Development Bank, as well as the US Military.

Our platform has four parts to cover each stage of the admission journey, from exploring options to applying and final selection and admission. Our flagship product, Avela Match, is used for running coordinated matching markets to assign individuals to programs, such as public school placements in choice districts. We also offer a range of consulting services to help districts implement enrollment reforms and advance equity in educational programs.

Learn more at avela.org.

Team

Avela was founded by a renowned team of visionaries, including Nobel Laureate Joshua Angrist, Clark Medalist Parag Pathak, and social entrepreneur Greg Bybee. We have a passionate team of entrepreneurs, engineers, economists, and data scientists - get to know us at https://avela.org/team. 

Location

We are a flexible, fully remote company. We just ask that everyone work continental US hours to facilitate collaboration. 

Benefits

Significant equity, passionate team, flexible work policies, home office stipend or WeWork membership, unlimited vacation, 401(k) program, life insurance, and platinum health benefits (medical, dental, and vision) covered at 100%. Learn more at avela.org/careers.