BOTTOM LINE, Managing Director of Programs (Massachusetts)

Bottom Line - Boston, Massachusetts - Full time


Bottom Line is dedicated to helping first-generation students from low-income backgrounds get into college, graduate from college, and go far in life.  Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.

As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that eliminate the significant gap between first generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City and Chicago that collectively serve over 7,000 students. We plan to open two new sites in major urban areas and increase our footprint to over 10,000 students by 2020.

Bottom Line focuses on students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.

Over the last 20 years, Bottom Line has developed a proven and proactive long-term, high-touch, high impact model.  Full-time, trained and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success: Degree, Employability, Affordability, and Life.  Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.


The Managing Director of Programs plays a critical leadership role to ensure Bottom Line continues to be a leader in college access, completion, and career readiness in the markets we serve. They are primarily responsible for: 1) Program Leadership, 2) Program Coordination and Management, 3) Partnership Management, and 3) Talent Development for the MA Access and Success Programs.

The ideal candidate is a strategic thinker and relationship builder with strong people instincts; is highly organized and thrives in a fast-paced, goal-oriented environment. This individual will have taken a hands-on approach in program management, and has a track record of effectively leading a performance-based and outcomes-based program and staff. They are a team-builder who operates and leads with the organization’s core values, mission, and vision in mind.

Reporting to the Executive Director (ED), the Managing Director of Programs will work closely with the regional leadership team, regional program directors, and program leadership from the National team.


Primary Responsibilities:

Program Leadership

  • As part of the Bottom Line management team, advise the regional leadership team, help to shape critical organizational decisions and work to support organization wide communications and investment in decisions
  • Manage staff expectations, seek stakeholder input, build alignment and successfully influence others’ thinking to achieve program goals
  • Create a diverse, equitable, and inclusive office culture
  • Serve as a spokesperson with external stakeholders, donors, partners, and the media, in both one-on-one and public speaking formats
  • Drive continuous improvement, embracing ambiguity as an opportunity to learn and seek better solutions
  • Model agility, specifically ability to adapt to new information or changing context while remaining focused on program and organizational outcomes

Program Coordination and Management

  • Drive high-priority, strategic programmatic initiatives and special projects
  • Act as the primary point of contact with the National Program Team in order to maintain site’s adherence to standards and national programmatic baselines
  • Lead the coordination of efforts between programs, and ensure that critical recruitment and student service goals that involve multiple programs are achieved
  • Identify programmatic hot issues, draft agendas, develop the structure and content and facilitate full-team step backs, retreats, and meetings
  • Support Program Directors with program planning and implementation, especially at busy times of year
  • Directly manage implementation of pilot programs or significant adaptations to the model
  • Lead the data collection and analysis of program trends to assess program challenges and successes and determine new strategies to increase our efficiency and impact

Partnership Management

  • In conjunction with the ED, play a critical role in developing relationships with external stakeholders, including target colleges and universities, public school leadership, revenue-based partnership, and community based organizations
  • Oversee all programmatic relationships including those tied to student recruitment and those tied to ongoing student support

Talent Development

  • Ensure that program team is comprised of the skills, diversity, and organizational fit to meet the program needs, and provide best-in-class direct service to students
  • Serve as an organizational role model in delivering direct and actionable feedback
  • Serve as role model in aligning work with our mission, vision, and core values
  • Mentor peers and direct reports to achieve full potential, specifically within performance expectations and behavioral Competency Model
  • Support the selection, training, development, and retention of new managers and be responsible for the selection, training, development and retention of Program Directors
  • Collaborate with the national program and HR teams to plan the training and on-boarding for new counselors, managers, and directors
  • Build a leadership pipeline for the future
  • Help to identify and develop own successor, and successors for regional program directors and team managers
  • Maintain a succession planning document for key program roles

Secondary Responsibilities:

Organizational Support

  • Serve as a member of the Regional Leadership Team, focusing on overall regional vision, strategy, and culture
  • Support the Development team by attending events, supporting site visits, and effectively telling our programmatic story
  • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community

Duties, responsibilities and activities may change at any time with or without advanced notice.



  • Bachelor’s degree and work authorization
  • Demonstrated commitment to Bottom Line’s mission, vision, and core values
  • At least 8 years of program and/or staff management experience
  • Expertise in youth engagement and leadership
  • Experience in college completion and workforce readiness
  • Unwavering commitment to quality programs
  • Approaching mastery in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning, including, but not limited to:
  • Experience building and leading effective teams
  • Persuasive, credible and polished communication (written and verbal)
  • Excellent interpersonal skills
  • Demonstrated ability to set and meet strategic objectives
  • Excellence in organizational skills and project management
  • Ability to work effectively in collaboration with diverse groups of people
  • Integrity, positive attitude, and solid judgment
  • Self-directed
  • A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment


  • Master’s degree in relevant field
  • Fluency in language other than English a plus


Salary range is 80K to 110K dependent upon years of experience. At Bottom Line, we also have a strong commitment to Diversity, Equity and Inclusion. We aim to attract qualified candidates who hold these same values, and help us further recognize and celebrate the diversity among us.

When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.

Bottom Line offers a comprehensive benefits package.


Please submit a resume and thoughtful cover letter (please upload in ONE document) through our application portal at For additional questions about this position or to speak with someone about your interest, please contact Ron Rapatalo at,

Bottom Line provides equal opportunity for all applicants and employees. 

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