Associate Technical Support Analyst (Raleigh-Durham Area)

IXL Learning - Raleigh, NC - Full time

IXL Learning, a leading edtech company with products used by 7 million students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join our technical support team. In this role, you will use your communication skills to effectively explain technical solutions to our customers (who are teachers, students, parents, school administrators, and corporate trainers). You will also work closely with the account management, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services.

This position is for a full-time (40+ hours per week) entry-level Technical Support Analyst to help support our growing number of customers.

The ideal candidate will have experience working with technology, assisting customers, and teaching. This person must be well-organized and extremely personable. We are looking for a self-starter that will help support our rapidly growing customer base.

What You'll Be Doing

  • Offer ongoing support to customers via phone and e-mail to ensure their success with our products
  • Troubleshoot with customers and consult with our engineering team to find solutions to technical issues
  • Provide expert knowledge of our products to the customer
  • Identify, analyze, and report product bugs and customer enhancement requests

What We're Looking For

  • BA/BS
  • Strong written and oral communication skills
  • Familiarity with Web technologies
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Energetic, mature, positive person who works well independently and with a team
  • Detail-oriented and exceptionally organized
  • Quick learner who demonstrates initiative
  • Customer service and/or Education experience a plus

About IXL

IXL Learning is a leading educational technology company on a big mission: delivering an immersive learning experience to all students, in all grades and subjects, in schools and homes worldwide. With 1 in 8 U.S. students already learning on IXL (answering over 50 million questions every day!), IXL inspires educators and learners around the world and is changing how students feel about learning and about themselves.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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