Associate Teacher Membership Specialist

IXL Learning - Raleigh, North Carolina - Full time

IXL Learning, a leading edtech company with products used by 7 million students worldwide, is seeking a Membership Specialist to help support our classroom accounts. The ideal candidate will enjoy working with customers and responding to incoming inquiries. This person must be well organized, and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.

This a full-time, entry-level position in our Raleigh-Durham office.

What You'll Be Doing

  • Provide exceptional customer service to current and prospective customers
  • Effectively communicate key product features and benefits to customers via e-mail and phone
  • Respond to membership questions and assist customers with account inquiries, renewals, and changes
  • Provide pricing information and log quotes and communication in Salesforce
  • Receive and process purchase orders, credit card payments, and checks
  • Perform tasks related to sales support such as data entry and filing

What We're Looking For

  • Bachelor’s degree
  • Energetic self-starter who thrives in a fast-paced team environment
  • Strong written and verbal communication skills
  • Detail-oriented and exceptionally organized
  • Comfortable with technology and passionate about bringing technology into the classroom
  • Customer service experience
  • Sales experience a plus
  • Classroom experience and passion for K-12 education a plus

ABOUT IXL LEARNING

IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 400,000 teachers deliver personalized instruction, and empower over 7 million students to achieve new learning milestones every day.

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

IXL Learning

IXL Learning is a leading educational technology company on a big mission: delivering an immersive learning experience to all students, in all grades and subjects, in schools and homes worldwide.

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