Associate Director, User Experience Research

Curriculum Associates - Billerica, MA - Full time

Curriculum Associates - Billerica, MA - Full time


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Apply your human-centered design research skills to help teams build empathy and explore solutions as they create compelling and useful experiences for students and educators. Your expertise in understanding users will help further our mission to make classrooms a better place. The Associate Director, User Experience Research will be a key member of the i-Ready UX team within the product development organization and will partner across work streams to explore and understand user challenges. This role reports to the AVP, User Experience.

The impact you’ll have:

  • Apply your vision to shape a rigorous user research practice
  • Lead and direct a small team tasked with supporting product design teams throughout the design life cycle from discovery to production to post-launch learnings
  • Become a clearinghouse for product team research needs and steer them to good decision making around framing their research questions and selecting an effective methodology
  • Dictate guidelines for a robust usability testing program with adults and children
  • Model best practices for collecting and analyzing information through a variety of methods, from surveys to interviews to observation
  • Help curate and grow an accessible body of knowledge that will serve teams long after studies are complete
  • Contribute to the continuous improvement of internal processes

What we’re looking for:

  • 7+ years of experience in user research with a deep focus on usability
  • You have a broad knowledge of the landscape of qualitative and quantitative research methods and experience in knowing which to deploy when
  • Some past experience setting up or growing an in-house research practice
  • You’re comfortably managing a small team and willing to be a coach and mentor to more junior researchers
  • Good attention to operational considerations, including tracking vendor budgets
  • You are a natural storyteller and communicate concisely and clearly in written communication and findings documentation
  • You’re comfortable presenting and delivering convincing insights to senior stakeholders
  • You believe in building relationships and helping to cross-train team members from other disciplines to self-service where appropriate
  • This full-time role is located in our North Billerica home office, with occasional local or national travel to sites for research purposes (less than 25%)
  • Undergraduate degree in HCI, journalism, psychology, anthropology or related fields; master’s degree a plus
  • Prior K-12 education experience a plus

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Ux / Graphic Design

Experience Level

Mid Level

Curriculum Associates

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