KIPP Public Schools Northern California - Oakland, California - Full time

Position Summary

The Associate Director of Technology will partner with the Director of Technology to co-manage our department. The Associate Director will play a vital role in the development and execution of KIPP NorCal’s region-wide IT strategies, goals, and initiatives. The AD will supervise, mentor, and coach a team of IT technicians responsible for providing technical support and services to students and staff across several KIPP schools. The AD will lead or assist with major IT projects across the organization. The ideal candidate will have demonstrated success managing and executing multiple IT infrastructure projects of varying sizes and scales, as well as experience managing a diverse team of IT technicians.

KIPP NorCal is experiencing an exciting growth phase, expanding from 17 to 20 schools, moving existing schools to new or expanded facilities, and updating core network infrastructure models. The Associate Director plays a significant leadership role in the organization's continued growth and expansion, influencing decision-making, managing a variety of technology projects, and providing coaching and development of a growing technology team.

This position will report to the Director of Technology and is based in our downtown Oakland office with frequent travel to our schools around the Bay Area.

Required Qualifications

  • Bachelor’s degree required
  • Minimum 3 years experience in an IT managerial role, with responsibilities including people management, training/development, and performance management
  • Strong technical troubleshooting skills and ability to drive technical issues to resolution; ability to coordinate with external vendors to resolve issues
  • Demonstrated customer service mindset; experience providing high-quality end-user support
  • Passion for KIPP Public Schools’ Northern California mission and a focus on what is best for students
  • Excellent communication, organizational, and project management skills
  • Positive attitude and sense of humor

Additional/Preferred Qualifications

  • Experience working with GSuite Admin functionality (administration, reporting, auditing)
  • Proficiency in a programming language (e.g., Python, Bash, Powershell) which can be used to automate common IT tasks
  • Work experience in a K-12 educational setting
  • PMP Certification

Key Responsibilities:

  • Manage a High-performing Helpdesk Team
  • Manage 3 to 4 team members and their development for optimal performance through mentoring, training, and ongoing development plans.
  • Own the delivery and management of our help desk, including high quality customer service, Service Level Agreement adherence, and resolving escalated technical issues.
  • Analyze help desk data and report on KPIs and trends to the IT department on a monthly basis, and more broadly as needed. Drive ticket analysis deep dives to uncover learnings and develop strategies for service improvement.
  • Provide thought leadership on team structure, management, and operations in an effort to continuously improve service and value delivery.
  • Lead & Oversee Technical Projects
    • Lead and manage IT projects, including the installation and implementation of systems, infrastructure, hardware, and software.
    • Create detailed project scopes, objectives, and timelines. Effectively manage projects and resources in order to complete projects on time and within budget.
    • Vendor management to include selection, contracting, and managing associated work.

Physical, Mental, and Environmental Demands

Physical: Ability to navigate office and school campuses, and hold meetings in different spaces. Traditionally, much of the day involves sitting. Ability to access and utilize technology. Occasional lifting/carrying of equipment 1-20 lbs.

Mental: The stress of deadlines and normal work standards, ability to analyze problems and generate alternatives, work with interruptions, concentrate for long periods of time, read, calculate, perform routine math problems, memorize and recall objects and people.

Environmental: Office environment subject to constant interruptions and distractions. Frequent school environment and travel. In an emergency context (e.g., pandemic), work may be conducted virtually fully or partially for extended periods of time or longer, and the expectation is that the individual will establish a productive, remote work environment (e.g., ability to stay connected through different technology means). Adhere to KIPP’s health and safety guidelines as outlined by the CDC, CDE, and public health agencies’ recommendations.


Full-time, exempt position.

About KIPP Public Schools Northern California

We are a thriving nonprofit network of 17 free, public charter schools open to all students. At KIPP, we believe all children should grow up free to create the future they want for themselves and that schools can and should be a critical factor in making that vision a reality. Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world.

Our student community consists of over 7,000 elementary, middle, and high school students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San Jose, and Redwood City, and Stockton. 79% qualify for free or reduced price lunch, 23% are multilingual learners, and 10% have special needs. We strive to cultivate a representative team of teachers and leaders that reflect our students’ diversity.


We are dedicated to you and your family's well-being! KIPP offers a competitive salary as well as a comprehensive benefits package including medical, dental, vision, and transportation benefits.

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K12 School Operations

Experience Level

Senior Level

KIPP Public Schools Northern California

We are a thriving and growing nonprofit network of 17 free, public charter schools open to all students. Our student community consists of over 7,000 elementary, middle, and high school students throughout the Bay Area. Learn more here:
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