Associate Account Specialist (Raleigh, NC)

IXL Learning - Raleigh, North Carolina - Full time

IXL Learning, a leading edtech company with products used by 10 million students worldwide, is seeking an upbeat, customer-focused and analytical individual to join our Account Services team in Raleigh, NC.

In this role, you will use your communication and technical skills to effectively onboard and maintain student and teacher accounts and rosters with our large school and district-wide accounts, while fortifying customer relationships. You will work closely with Account Managers, New Business and PLS teams to provide excellent customer service throughout the customer lifecycle.

The ideal candidate will have a passion for K-12 education, account management, client satisfaction, and experience working with technology. This person must be well-organized, flexible, and extremely personable. We are looking for a self-starter that will support our rapidly growing customer base. Experience teaching or working in a K-12 setting is a plus.

This is a full-time non-sales hourly position located in our Raleigh-Durham office.

WHAT YOU'LL BE DOING

  • Provide a positive customer experience through every interaction
  • Maintain and manage all customer accounts in your assigned territory
  • Answer incoming phone calls and respond to e-mails in a timely manner
  • Collaborate with Account Manager team in analyzing data to ensure customer engagement and license utilization
  • Ensure efficient and timely on-boarding and account administration
  • Provide ongoing support to customers via phone and email to ensure successful onboarding, engagement and success with IXL
  • Work directly with district-level administrators and technology directors to ensure that schools have all of the tools, contacts, and information they need to successfully adopt IXL
  • Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services

WHAT WE'RE LOOKING FOR

  • BA/BS degree
  • 2+ years of customer support experience
  • Strong knowledge of web technologies
  • Strong written and oral communication skills
  • Critical-thinking and problem-solving skills a must
  • Ability to prioritize tasks and work efficiently
  • Energetic, mature, and positive person who works well both independently and in a collaborative group setting
  • Detail-oriented and exceptionally organized
  • Quick learner who demonstrates initiative
  • Proficient in Microsoft Excel
  • Passionate about education

About IXL

IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 500,000 teachers deliver personalized instruction, and empower over 10 million students to achieve new learning milestones every day.

At IXL, we’re passionate about our mission of creating the best educational technology that improves learning for all students. We bring that same passion to creating a workplace that values diversity on the basis that all of us bring a unique perspective and experience that advances IXL’s mission.

We strive to increase diversity in race, ethnicity, gender, age, sexual orientation, and physical or mental ability and to continually promote a work environment where everyone, from any background, can do their best work.

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

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