Associate Account Specialist, Integrations

IXL Learning - Raleigh, North Carolina - Full time

IXL Learning, a leading edtech company with products used by 13 million students worldwide, is seeking an Associate Account Specialist to join our growing team in Raleigh, NC.

The ideal individual should possess a passion for delivering world-class customer service and a desire to apply their analytical and technical abilities. This role will facilitate the implementation and support of IXL’s roster, learning management system, and single-sign-on integrations. This role requires someone comfortable supporting a wide range of personas as our customers are educational staff with varying levels of technical understanding.

We are looking for a versatile and driven professional. This position requires excellent communication, teamwork, and collaboration skills as you’ll be working closely with account management, support, and sales teams.

This is a full time position in our Raleigh, NC office with a hybrid work schedule.

WHAT YOU’LL BE DOING

  • Implementing auto-roster, learning management system, and single-sign-on integrations using established tools and procedures
  • Diagnosing daily integration issues using internal tools and escalating issues when necessary
  • Providing ongoing support to customers via phone and email to ensure successful onboarding, engagement, and success
  • Working directly with district-level admins and technology staff to ensure adoption of IXL
  • Planning, organizing, and documenting the daily tasks needed to maintain multiple implementation and support tasks
  • Completing all assigned duties with limited supervision and an understanding of when to properly escalate cross-departmentally or to management

WHAT WE’RE LOOKING FOR

  • BA/BS degree required
  • 1+ years in a customer-facing, web application support role
  • Demonstrates a strong work ethic and personal integrity
  • Demonstrates an authentic Client First service mentality
  • Works well in a team environment and interacts well with all levels of the organization
  • Demonstrates excellent written, oral and listening communication skills
  • Experience with technologies used in K-12 education (Student Information Systems, Learning Management Systems and Active Directory) is a plus
  • Experience with Salesforce is a plus
  • Experience or understanding of web services (API, JSON, XML), SFTP, SSO, and database queries is a plus

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

ABOUT IXL LEARNING

IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 900,000 teachers deliver personalized instruction, and empower over 14 million students to achieve new learning milestones every day.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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