Assistant Director of Technology Solutions

EdGems Math LLC - Remote - Full time

As the Assistant Director of Technical Solutions for EdGems Math, you'll report to the Chief Strategy Officer and Marketing Director. The position will begin with your taking over direct responsibility for maintaining our existing close technical support relationships with current EdGems Math school districts.

You'll support these existing relationships as you build new ones with our growing number of school districts across the country, each with a unique set of technical and instructional needs. Working closely with our engineering and curriculum teams, you'll apply your technical expertise and consultative skills to platform integration solutions that result in meaningful product engagement.

This entry level job is an exciting opportunity to play an integral role in educational publishing company that leverages technology in support of teaching and learning. A technical support background in the K-12 education sector is highly desirable.

Responsibilities:

  • Provide technical rostering support for school districts throughout the country;
  • Identify end-user help issues and respond with innovative solutions.
  • Provide technical troubleshooting for teachers, students, and administrators;
  • Impact educational strategies through digital solutions;
  • Enhance how districts and teachers engage students;
  • Interface with our engineers
  • Collect school-based data and generate reports on the progress of schools
  • Create, publish, and maintain learning materials including user manuals, quick reference guides, eLearning, and online help for self-service on firm applications for use on multiple devices.
  • Support Content and Training Team to plan and host virtual and in-person convenings for school leaders and teachers.
  • Connect with colleagues in other Digital Promise initiatives to share best practices.
  • Think, work and plan sequentially toward initiative outcomes, constantly managing multiple deadlines and needs of different stakeholders
  REQUIRED QUALIFICATIONS:
  • BA/BS Degree
  • Experience with web-based technologies to support instruction;
  • Excellent work references
  • Ability to work in your home office. Your position will be 100% remote.
  • Proficiency in Word, PowerPoint, Google Docs, Google Surveys; and LMS products
  • Exceptional communication and presentation skills;
  • Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude
  • Organized, methodical, and detail-oriented
  • Ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish
  • Ability to work both independently and as part of a team
  • Self-starter and quick learner with a passion for improving education through technology

REQUIRED SKILLS:

  • Proficiency in Word, PowerPoint, Google Docs, Google Surveys; and LMS products
  • Exceptional communication, organization; presentation skills;
  • Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude;
  • Ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish;
  • Ability to work both independently and as part of a team;
  • Self-starter and quick learner with a passion for improving education through technology;
  • Experience with web-based technologies to support instruction.

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Apply for this job

Role

Product Management

Experience Level

Entry Level

EdGems Math LLC

The mission of EdGems Math is to spark joy and engagement in middle school students as they achieve their highest potential in math. We are dedicated to providing high-quality, standards-based print and digital resources, woven into a dynamic and user-friendly comprehensive math curriculum.
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