Certica Solutions provides performance management solutions to K-12 schools, districts and educational service agencies, giving administrators and educators the ability to easily analyze, track and improve performance through better use of student, school and teacher data. Founded in 2001 as a consulting firm serving the U.S. Department of Education, Certica now counts among its SaaS application users over 600 districts, charter networks, charter schools and private schools, as well as a number of educational service agencies nationwide.
Certica Solutions, based in Wakefield, Massachusetts, established an office in Austin, Texas in 2012 as part of its expansion strategy, with a primary focus on client services and product development functions.
The Application Support Specialist will assist in provisioning new customers, including enabling users, loading customer data and configuring Certica’s K-12 student assessment Software-as-a-Service (SaaS) application, TestWiz. The Application Support Specialist will also play a key role in the ongoing support of customers. These tasks will require strong web application support skills and data management skills using spreadsheets or database queries. The goals of the Application Support Specialist will be customer satisfaction and user adoption.
The Application Support Specialist will have experience with SQL and database management, and scripting or programming on the Microsoft Windows and SQL Server platforms, and will have strong customer service, communication and organizational skills. The Application Support Specialist position will report to the Senior Director, Client Services, and be located in the Austin, Texas area, at Certica’s newest office location.
Essential Tasks and Responsibilities
Any experience level
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