Application Success Manager

Clever - San Francisco, CA - Full time

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Our customers used to spend months deploying software into schools; using Clever it takes them minutes. But with great power comes great responsibility. As an Application Success Manager, you’ll own Clever’s relationships with customers from the moment they design their integration to the day they deliver an amazing experience for all of their schools. You’ll always be on the lookout for new opportunities to support their rapid growth.

The Clever Application Success Manager is a born leader and problem solver: versatile enough to talk strategy with a customer’s VP of Sales, dive into a spreadsheet with a Product Manager, and handle a presentation to the CEO -- all before lunch. If you’re a high achiever, we want to talk to you.

Responsibilities

  • Own and deepen relationships with Clever’s biggest and most important accounts
  • Grow increased annual usage of Clever among key customers
  • Build executive buy-in across all levels of a customer’s organization and chart an ambitious plan for success
  • Identify, surface, and mitigate risks to a customer’s success plan
  • Advocate within Clever on the customer’s behalf

Qualifications

  • You have at least two years of relevant account-facing or similar experience
  • You communicate easily with executives and are comfortable mediating conflict
  • You have managed large, multi-stakeholder projects with exceptional results
  • You’re able to travel as needed (2x per month)
  • You’re excited to improve K-12 education
  • You have a desire to work in a diverse, highly collaborative team environment

What Clever offers

  • A chance to revolutionize the way schools use technology
  • Competitive salary and significant equity in well-funded, high-growth company
  • Catered lunch daily.
  • Generous vacation and holidays
  • Top-notch healthcare, vision, & dental coverage.
  • Unlimited Amazon.com credits for learning
  • An incredible team of fun, bright coworkers

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Clever

Founded in 2012 by educators and technologists who knew that widely available educational apps could improve both teaching and learning, but that tools to deploy and secure the applications were simply unavailable, Clever is the platform that powers technology in the classroom. Today, almost half of the K-12 schools in the U.S. trust Clever to secure their student data as they adopt learning apps in the classroom

In 2014, Clever won the ‘Crystal Clear’ award by the Digital Innovation Learning Awards. It is also the trusted provider of the American Federation of Teachers, who uses Clever to secure its own ‘Share my Lesson’ platform with its teacher members. Backed by Sequoia Capital, Lightspeed Partners, Peter Thiel’s Founders Fund, and GSV Capital, Clever currently has 100+ employees and is based in San Francisco, California.

Clever is backed by top-tier investors, so we’re lucky enough to have the financial freedom to build the company we’ve always wanted to work for. We go to work every day knowing we’re helping to improve education for millions of kids. It’s a cool job perk (way better than free meals, though we have those, too).

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