AM Manager

Teachers Pay Teachers - New York, NY - Full time

Teachers Pay Teachers - New York, NY - Full time

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This role combines both analytical and people skills, and puts a premium on the ability to work resourcefully and collaboratively across functions to drive high levels of customer satisfaction and engagement.

Responsibilities:

  • Partner with product and marketing to define and optimize the customer journey and drive value for customers
  • Manage escalations from your direct reports
  • Determine how to define, drive, and demonstrate the value (ROI) delivered by your team
  • Work with data science to create dashboards to track activity and algorithms to optimize account management prioritization
  • Own key adoption, spending, engagement and satisfaction metrics for your team
  • Recruit, mentor, groom and inspire a world-class team

Qualities for a successful candidate:

  • Believe in our mission to empower educators
  • Have demonstrated leadership experience and an ability to work in a highly collaborative environment
  • Are able to meet deadlines with a keen attention to detail
  • Possess strong analytical and financial modeling skills
  • Deep understanding of and ability to communicate with school and district administrators
  • Advanced problem resolution skills and communication abilities
  • Comfort with working under pressure in a fast-paced, constantly-evolving environment

Qualifications:

  • BA/BS degree; MBA preferred
  • 3-5 years relevant experience; management experience is a must

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Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Teachers Pay Teachers

Teachers Pay Teachers (or TpT, as we call it) is a community of millions of educators who come together to share their work, insights, and inspiration with one another.

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