Administration and Operations Executive

Boardworks Education - New York - Full time

Boardworks is the leading interactive content provider for teaching & learning in the UK, with 85% of schools as customers. We are experiencing similar growth in the US and are expanding into new regions. Our K-12 content helps bridge the gap that often exists between teachers and technology.

Boardworks is looking to hire an Administration and Operations Executive to play a central role in multiple business functions. This role is perfect for someone who is looking for vast business exposure and fast career growth.

The Administration and Operations Executive will provide support across multiple functions of the business including general office admin, customer support, credit control, and sales team support. Duties include:

Office Management

  • Creating, implementing and documenting any new office procedures
  • Acting as the point of contact in the office for technical support, supplies, sickness tracking etc.
  • Managing IT issues in the office which involves liaising with our internet, CRM, and telephones suppliers
  • Managing relationships with vendors such as caterers and printers
  • Keeping a track of supply inventory and creating orders
  • Onboarding new employees
  • Providing administration support as required by the business
  • Customer support

  • Processing and sending product orders
  • Onboarding new customers
  • Answering the customer support telephone line and emails
  • Working with marketing to keep the website troubleshooting page up to date
  • Offering technical support to customers
  • Managing all aspects of credit control (debt reduction, query resolution)
  • Sales team support

  • Managing the company sales CRM – close.io
  • Providing data and industry research
  • Distributing and tracking incoming leads
  • Supervising a team of sales development representatives (SDR’s)
  • Tracking daily sales calls, leads generated etc.
  • Performing early stages of recruitment for SDR’s and collecting employment references
  • Required Behaviors

  • Ability to work under pressure, organize and prioritize responsibilities
  • A proven team working ethic
  • Tenacious and self-motivated with a desire to succeed
  • Stress tolerance skills coupled with a methodical and logical approach
  • Required Skills and Knowledge

  • 2 years’ experience in an administrative role
  • Proficiency in all Microsoft Office programs including Excel and PowerPoint
  • Negotiation, influencing and decision-making skills
  • Confidence with technology
  • Exceptional verbal and written communication skills
  • Education knowledge and /or experience would be beneficial (desirable but not essential)
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    Role

    Operations

    Experience Level

    Mid Level

    Boardworks Education

    Boardworks is the leading interactive content provider for teaching & learning in the UK, with 85% of schools as customers. We are experiencing similar growth in the US and are expanding into new regions. Our K-12 content helps bridge the gap that often exists between teachers and technology.

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