Account Specialist (Raleigh, NC)

IXL Learning - Raleigh, North Carolina - Full time

IXL Learning, a leading edtech company with products used by 11 million students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join our Account Services team in Raleigh, NC. At IXL we are focused on providing the best customer service possible, ensuring our customers have success using our software applications.

In this role, you will use your communication and technical skills to effectively onboard and maintain student and teacher accounts as well as rosters within our large school and district-wide accounts. You will work closely with our account managers and educational sales consultants to provide excellent customer service throughout the customer lifecycle. The ideal candidate will have a passion for K-12 education, account management, client satisfaction, and experience working with technology. This person must be well-organized, flexible, and extremely personable.

This is a full-time non-sales hourly position (40 hours per week) located in our Raleigh-Durham office.

WHAT YOU'LL BE DOING

  • Provide ongoing support to customers via phone and email to ensure successful onboarding, customer engagement, and success with IXL
  • Work directly with district-level administrators and technology directors to ensure that schools have the tools, contacts, and information they need to successfully adopt IXL
  • Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
  • Provide a positive customer experience through every interaction
  • Maintain and manage all customer accounts in your assigned territory
  • Collaborate with the Account Management team in analyzing data to ensure customer engagement and license utilization

WHAT WE'RE LOOKING FOR

  • BA/BS degree
  • 1+ years in a customer or technical support role; experience in education or educational technology a plus
  • Strong written and verbal communication skills
  • Excellent analytical, diagnostic, and troubleshooting skills
  • Ability to prioritize tasks and work efficiently
  • Energetic and positive person who works well both independently and in a collaborative group setting
  • Detail-oriented and exceptionally organized
  • Quick learner who demonstrates initiative
  • Proficient in Microsoft Excel

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

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