Account Services Coordinator

IXL Learning - Raleigh, North Carolina - Full time

IXL Learning, a leading edtech company with products used by 7 million students worldwide, is seeking an upbeat, focused, customer-focused individual to join our Account Services team. In this role, you will use your communication and technical skills to effectively onboard and maintain student and teacher accounts and rosters with our small to mid-size school accounts.

The ideal candidate will have experience working with technology and assisting customers. This person must be well-organized, flexible, and extremely personable. We are looking for a self-starter that will support our rapidly growing customer base.

This position is for an entry-level Account Coordinator to assist our growing number of customers. The ideal candidate should have a passion for customer service and technology. This person must be well-organized and extremely personable.

This is a full-time non-sales hourly position (40 hours per week) located in our Raleigh-Durham office.

WHAT YOU'LL BE DOING

  • Provide a positive customer experience through every interaction
  • Answer incoming phone calls and respond to e-mails in a timely manner
  • Ensure efficient and timely on-boarding and account administration
  • Provide ongoing support to customers via phone and email to ensure successful onboarding, engagement and success with IXL
  • Work directly with teachers and school administrators to ensure that schools have all of the tools, contacts, and information they need to successfully adopt IXL
  • Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services

WHAT WE'RE LOOKING FOR

  • BA/BS degree
  • 1+ years of customer relations experience
  • Knowledge of web technologies
  • Strong written and oral communication skills
  • Critical-thinking and problem-solving skills a must
  • Ability to prioritize tasks and work efficiently
  • Energetic, mature, and positive person who works well both independently and in a collaborative group setting
  • Detail-oriented and exceptionally organized
  • Quick learner who demonstrates initiative
  • Proficient in Microsoft Excel
  • Passionate about education

About IXL

IXL Learning is a leading educational technology company on a big mission: delivering an immersive learning experience to all students, in all grades and subjects, in schools and homes worldwide. With 1 in 8 U.S. students already learning on IXL (answering over 50 million questions every day!), IXL inspires educators and learners around the world and is changing how students feel about learning and about themselves.

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Role

Customer Implementation / Customer Success

Experience Level

Entry Level

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