Account Manager (Raleigh-Durham Area)

IXL Learning - Raleigh, NC - Full time

IXL Learning, a leading edtech company with products used by 7 million students worldwide, is seeking an Account Manager to join our growing team in Raleigh, NC.

The ideal Account Manager will have a passion for K-12 education, account management and client satisfaction. In this role you will be developing relationships with educational administrators across the US to ensure customer satisfaction throughout the customer life-cycle. You will be responsible for the subscription renewal, upsell, and customer retention and engagement activities in assigned territory. This person must be proactive, well organized and extremely personable. We are looking for a quick learner who thrives in a fast paced environment and is self-motivated with outstanding people skills and integrity.

WHAT YOU'LL BE DOING

  • Proactive outreach to customers with expiring subscriptions through phone, email and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory
  • Build strong relationship with key decision makers to ensure customer engagement throughout the life of the subscription
  • Develop a deep understanding of IXL’s products and what sets us apart from competing programs
  • Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
  • Effectively communicate new product enhancements and benefits to existing customers virtually
  • Develop and manage targeted campaigns to upsell and expand within existing accounts
  • Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
  • Accurately track all customer related activities, communication and opportunity tracking in CRM
  • Gather customer feedback to help improve and enhance product offerings

WHAT WE'RE LOOKING FOR

  • BA/BS Degree
  • Classroom experience and/or a related educational field preferred
  • Account Management, Renewal Sales or Inside Sales experience
  • Exceptional phone skills
  • Comfortable with technology and passionate about bringing technology into the classroom
  • Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
  • Strong written and oral communication skills
  • Detail-oriented and exceptionally organized
  • Experienced with Microsoft Word and Excel
  • Proven ability to work effectively across teams

About IXL

IXL Learning is a leading educational technology company on a big mission: delivering an immersive learning experience to all students, in all grades and subjects, in schools and homes worldwide. With 1 in 8 U.S. students already learning on IXL (answering over 50 million questions every day!), IXL inspires educators and learners around the world and is changing how students feel about learning and about themselves.

Apply for this job

Apply for this job

Role

Sales

Experience Level

Mid Level

Share this job

Find your

Dream job in edtech

EdSurge Connect Beta matches talented educators, technologists, and business leaders with amazing edtech companies.

Get Matched

Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up