Account Manager

VLN Partners, LLP - Pittsburgh, Pennsylvania - Full time

VLN Partners, LLP is a research-based K-12 education services provider that has developed a revolutionary model for technology-enhanced instruction called the holistic model for blended learning.

Having positioned themselves to achieve exponential growth over the next several years, the company is looking for a seasoned client account manager to help support their aggressive expansion plans.

This is an opportunity to join an industry-leading organization that has pioneered a model that helps public school districts win the competition with cyber charter schools. Bringing to the table a proprietary, scalable LMS, the company acts as an extension of their clients, forming a true working partnership.

Essential Duties and Responsibilities

As an Account Manager, you will be the primary point of contact for various interactions with public school administrators who work for districts belonging to our network. You will also be responsible for the retention and growth of our existing client relationships which will be maintained through careful, accurate and consistent communications with district decision-makers

Essential to this role are project management, organization, coordination and communication skills as they relate to clients and internal stakeholders, consulting expertise, problem-solving, quick thinking and the ability to balance company and client objectives.

Knowledge, Skills and Abilities

  • Strong experience in account management dealing with client organizations at the administrative level
  • Ability to evaluate client issues and provide logical solutions to promote client satisfaction
  • Desire to “own your accounts” and foster a collaborative client relationship
  • Management of multiple priorities within a deadline-driven environment
  • Unwavering commitment to quality and accuracy of communications
  • Experience in presentation development and public speaking essential
  • Excellent communication skills
  • Timely tracking of account metrics
  • Ability to collaborate with internal partners
  • Willingness to travel overnight, as needed

Education &/or Experience

  • Bachelor’s degree with 5-7 years of experience. Advanced degree in public administration or MBA preferred
  • Experience with a large consulting firm, educational service company or public schools is a plus
  • Excellent organizational, time management, communication, customer support and project management skills
  • Experience analyzing data
  • Ability to work and think independently within a framework of best practices and common goals is essential
  • Computer literate with skills in Microsoft Office, Google Drive, and online technologies
  • Experience with Adobe Creative Suite preferred, but not required
  • Excellent writing skills and superior attention to detail

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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