Account Manager

CodeHS - San Francisco, CA - Full time


CodeHS is looking for an Account Manager to help manage our relationships with school and district customers across the country and internationally. You will serve as the main contact for teachers and administrators to ensure they have a positive experience with CodeHS.

You will get a chance to work closely with educators and schools to facilitate teaching coding to students all over the world.

Responsibilities

  • Onboard new customers to CodeHS and learn about their needs to provide informed recommmendations on using the product
  • Coordinate large multi-school roll-outs to ensure all teachers and administrators are set up and on the same page
  • Manage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demos
  • Be the first line of support for the accounts you manage
  • Have a deep understanding of the CodeHS product
  • Closely track and manage account data, identifying the current satisfaction of customers
  • Keep customer satisfaction high to drive retention
  • Communicate customer needs and pain points to the rest of the CodeHS team
  • Renew and expand existing accounts
  • Work with school administrators and other stakeholders to improve computer science programs

Requirements

  • Passionate about improving access to quality education
  • Strong written and verbal communication skills
  • Extremely organized and detail oriented
  • Interest in personally learning more about coding
  • Teaching experience or working in the educational system preferred
  • Account Management or Edtech experience is a plus

You're a great fit for this position if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.

Company Values Encourage Teaching and Learning

CodeHS is about providing excellent teaching and learning opportunities in computer science for students all over the world. We value creating fun, accessible and creative learning experiences for teachers, for students, and for team members at CodeHS. We believe that education--and specifically coding--within the formal K-12 system, the higher-education system, and beyond has the power to allow everyone to unlock their full potential.

Create a Direct Positive Impact

At CodeHS we value creating a direct positive social impact with our work. We work directly with students, teachers, schools and districts to implement computer science classes. Through building great curriculum, tools and resources to allow high schools to teach computer science, we can create a direct educational benefit to students to help explore the limitless world of computing. We believe that expanding access to computer science education will empower students to take an active role in creating the future.

Make It Fun and Creative

Bringing fun and creativity to every aspect of our work is a main focus for us at CodeHS. It starts with a fun, friendly and accessible curriculum, that allows students the opportunity to build creatively and engage in thoughtful problem solving. We also focus on developing a creative and fun environment to work in, and think that this allows us to bring novel approaches to challenging problems. Computing is about logic--but it’s also about creativity--and we hope to share that excitement with teachers and students through CodeHS.

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Experience Level

Entry Level

CodeHS

What is CodeHS?

CodeHS is a comprehensive program for helping schools teach computer science. We provide web-based curriculum, teacher tools and resources, and professional development.

Mission

The mission of CodeHS is to empower all students to meaningfully impact the future.We believe that in the 21st century, coding is a foundational skill, just like reading and writing. That’s why we say: Read, Write, Code. We do this by providing great curriculum, tools, and resources to teachers, students, and schools to implement high quality computer science programs. We believe that everyone should get the chance to learn coding, and that it’s a skill that provides limitless creative opportunity to students. We want to help make computer science education fun and accessible, and believe you need both great tools as well as a great community to make this happen. We do this through our support for teachers, students and schools, with the help our dedicated team and amazing tutors.

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