Account Manager - Customer Success

Vista Higher Learning - Boston, Massachusetts - Full time

WHO ARE YOU? A person who is always aiming to provide top tier support and training to customers and sales partners.

WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K – 20 education space.

WHAT IS THE ROLE ABOUT? As an Account Manager, you will directly contribute to the success of our Higher Education language learning customers and elevate the performance of our sales team members by using your talents in account management, communication, organization and training.

IN THIS ROLE YOU WILL:

  • Provide pre/post-sales support to assigned sales team members with researching/prospecting new business opportunities, analyzing account activity, assisting with account/territory planning, and assuming the territories day to day account administration and relationship management activities
  • Onboard new customers by setting new users up with platform access and delivering trainings on how to optimally utilize our digital tools, products and platforms
  • Partner with team members as well as the Customer Success & Onboarding Manager to evaluate workflows and processes and make recommendations for improvements that will elevate the customer experience
  • Act as the first point of contact for customer issues and identify thoughtful solutions to their challenges
  • Ensure timely communication of account updates, follow up, action items etc. to sales team members
  • Assist with scheduling/coordinating appointments, meetings, events, trainings and handle related event/training logistics and POs
  • Create customized documents, collateral and presentation materials as needed to assist in the sales process
  • Collaborate with marketing and or other departments when needed
  • Establish and maintain strong relationships with clients and attends conferences/events as needed.
  • Maintain account data, activities, track opportunities and assist with pricing quotes in Salesforce

YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE)

  • Bachelor’s degree minimum required
  • 3+ years of experience in sales, sales support or account management required
  • 1+ years of experience working in a Software As A Service (SAAS) environment required
  • Prior experience providing consultative/solution oriented internal or external customer support required
  • Strong relationship building, interpersonal communication and presentation skills
  • Willingness to travel (about 15%) required

IDEAL IF YOU HAVE or ARE (PREFERRED SKILLS & EXPERIENCE)

  • CRM experience (such as Salesforce.com)
  • Prior experience using video-conferencing tools (GTM, WebEx, Zoom etc.)
  • Familiarity with VHL products
  • A problem solver, expert collaborator and proactive communicator that is also goal oriented
  • Self-motivated with an entrepreneurial spirit, have a sense of urgency, high energy level and ability to pivot quickly

LOCATION - Hybrid Remote/In-Office:

This role is requires a hybrid of remote and in-office work time at our Boston, MA office location during the week. Candidates must be willing to meet this requirement in order to be considered.

Qualified applicants must be eligible to work in the United States to be considered for this role. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position.

OUR BENEFITS package includes life/health/dental/vision insurance, 401(k), educational assistance, commuter pass subsidies, generous employee referral bonuses, PTO and paid holidays.

This job posting and job descriptions are subject to change at any time.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: disabilityaccommodations@vistahigherlearning.com

Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law.

Links to OFCCP EEO POSTER & SUPPLEMENT:

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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