Account Coordinator

IXL Learning - San Mateo, CA - Full time

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IXL Learning, a leading edtech company with products used by 6 million students worldwide, is seeking an upbeat, focused, customer-focused individual to join our Account Services team. In this role, you will use your communication and technical skills to effectively onboard and maintain student and teacher accounts and rosters with our large school and district-wide accounts, while fortifying customer relationships.

The ideal candidate will have experience working with technology and assisting customers. This person must be well-organized, flexible, and extremely personable. We are looking for a self-starter that will support our rapidly growing customer base. Experience teaching or working in a K-12 setting is a plus.This is a full-time position (40+ hours per week) located in San Mateo, CA.

What You’ll Be Doing

  • Provide a positive customer experience through every interaction
  • Ensure efficient and timely on-boarding and account administration
  • Fortify customer relationships with key district and school personnel
  • Ensure that customers have all of the tools, contacts, and information they need to successfully adopt IXL
  • Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services

What We’re Looking For

  • BA/BS degree
  • 1+ years of customer relations experience
  • Strong knowledge of web technologies
  • Strong written and oral communication skills
  • Critical-thinking and problem-solving skills a must
  • Ability to prioritize tasks and work efficiently
  • Energetic, mature, and positive person who works well both independently and in a collaborative group setting
  • Detail-oriented and exceptionally organized
  • Quick learner who demonstrates initiative
  • Proficient in Microsoft Excel
  • Passionate about education

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Customer Implementation / Customer Success

Experience Level

Mid Level

IXL Learning

About IXL

IXL Learning is a leading educational technology company on a big mission: delivering an immersive learning experience to all students, in all grades and subjects, in schools and homes worldwide. With 1 in 8 U.S. students already learning on IXL (answering over 50 million questions every day!), IXL inspires educators and learners around the world and is changing how students feel about learning and about themselves.

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