Academic Enrollment Manager

Esme Learning Solutions - Remote - Full time

Who We Are

Esme Learning is transforming the future of digital learning through Artificial Intelligence (AI). Leveraging over 15 years of cognitive research, Esme Learning courses deliver an immersive and collaborative executive learning experience with some of the best universities in the world, including Oxford University, Cambridge, MIT, and Imperial College.

Each course blends high-production-quality video, live simulations, interactive media, and small group exercises with top learning design principles. Through Esme Learning‘s rapidly growing portfolio of courses, executives gain technical skills and learn business best practices from experts across a wide range of frontier fields, including fintech, cybersecurity, health ventures and spacetech.

Our Need

Esme Learning Solutions is seeking an Academic Enrollment Manager in the Office of the Registrar to serve as the primary institutional manager of student-record information. Reporting to the Vice President of Course Operations, the ideal candidate has experience working with online executive education programs and overseeing learner registration and records, and enrollment management. Proximity to Boston with the ability to potentially commute to an office 1-2 days per week is a plus.

Esme Learning delivers career transforming executive education. We offer high impact, AI-enabled online learning in partnership with top universities such as The University of Oxford and Massachusetts Institute of Technology. Esme Learning is founded by educators and technologists who have a deep passion for education and a desire to provide the highest quality tech-enabled learning experiences. This role will make a meaningful contribution to the growth of Esme Learning.

Key Responsibilities

  • Serve as the primary institutional manager of student-record information
  • Provide front-line high-quality customer service, data and analysis to internal course operations, finance, and customer service offices, and external partner academic and administrative offices
  • Ensure the integrity of academic records across multiple systems within a complicated tech stack
  • Coordinate updates and modifications to the student information system related to registration, academic records, and course entry
  • Provide operations support and expertise for both internal and external customers with an emphasis on records management
  • Oversee the enrollment, deferral and refund processes
  • Facilitate end-of-course grade approvals and ensure learners satisfy certificate requirements
  • Distribute electronic certificates and badges
  • Develop and implement policies and processes related to learner registration and records and enrollment management

Requirements

  • 5+ years of experience in a student facing position
  • Familiarity with student information systems and how they integrate with other technologies
  • Strong technology skills
  • Executive education/non-credit program student support experience a plus
  • Excellent organizational skills
  • Proven track record demonstrating operational excellence, efficiency, and improvement
  • Experience with student record regulatory compliance
  • Experience with fulfilling and maintaining accreditation requirements
  • Ability to work well under pressure and with tight deadlines
  • Willingness to explore and utilize modern technology for the purpose of enhancing efficiency

Benefits

  • Health Insurance incl vision and dental
  • 401K
  • Stock options
  • Education Benefit to study WHATEVER course you want online
  • Unlimited PTO
  • Working with, and growing with an amazing team, in a high growth startup to transform online education

Esme Learning is an Equal Opportunity/Affirmative Action Employer

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Role

Higher Ed Admin Operations

Experience Level

Mid Level

Esme Learning Solutions

We are transforming the future of digital learning through AI. Leveraging over 15 years of cognitive research, our courses deliver a collaborative executive learning experience with some of the best universities in the world, including Oxford University, Cambridge, MIT, & Imperial College.
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