Technical Support Analyst

IXL Learning - Raleigh, NC - Full time


This is an in-house customer support role based in our Raleigh-Durham office. We are looking for an upbeat, customer-focused, and analytical individual to join our technical support team. In this role, you will use your communication skills to effectively explain technical solutions to our customers (who are teachers, students, parents, school administrators, and corporate trainers). You will also work closely with the account management, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services. This position is for a full-time (40+ hours per week) entry-level Technical Support Analyst to help support our growing number of customers.The ideal candidate will have experience working with technology and assisting customers. This person must be well-organized and extremely personable. We are looking for a self-starter that will help support our rapidly growing customer base.

RESPONSIBILITIES

  • Offer ongoing support to customers via phone, chat, and e-mail to ensure their success with our products
  • Troubleshoot with customers and consult with our engineering team to find solutions to technical issues
  • Provide expert knowledge of our products to the customer
  • Identify, analyze, and report product bugs and customer enhancement requests

QUALIFICATIONS

  • BA/BS
  • Strong written and oral communication skills
  • Strong knowledge of Web technologies
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Energetic, mature, positive person who works well independently and with a team
  • Detail-oriented and exceptionally organized
  • Quick learner who demonstrates initiative
  • Customer service experience a must 

Apply Now

Experience Level

Any experience level

IXL Learning

ABOUT IXL

IXL Learning is an edtech company that delivers an immersive e-learning experience — for all students, in all grades, in math, English language arts, science, and social studies. With 10% of the U.S. student population using IXL, and over 25 billion questions asked and answered so far, IXL is inspiring teachers and learners worldwide and is changing how students feel about learning and about themselves.

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