Job Title: Chief Information Officer Wage/Hour Status: Daily, Exempt Reports to: Deputy Supt – Finance and Operations Pay Grade: 510 Dept/School: Technology Services Department Date Revised: October 12, 2016 Primary Purpose Under executive supervision, provides vision and leadership in the planning, development, implementation and maintenance of information technology initiatives; directs and manages the functions of the District’s Information Technology efforts and infrastructure to ensure that district data, information, and technology is planned, implemented and maintained to support and enhance business operations and student instruction. Qualifications Education/Certification Master’s Degree in Information Technology, Educational Technology, Computer Science, Business Administration, Public Administration or a closely related field; AND seven (7) years of professional experience managing information services operations; OR an equivalent combination of education, training and experience as determined by Human Resources. Special Knowledge/Skills • Principles and practices of public sector administrative management, including accounting, budgeting, purchasing, contract management, customer service and employee supervision. • Techniques and practices for ensuring efficient, cost effective performance of a technology infrastructure. • Systems design and development methodologies, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation and operational management in a large public agency setting. • Operational characteristics, capabilities and limitations of various hardware, software, network equipment and security systems; voice/data network and transmission technology; enterprise software applications including ERP and student information. • Administrative principles and practices, including goal setting, program development, implementation and evaluation, and the management of employees through multiple levels of supervision. • Principles and practices of developing teams, motivating employees and managing in a team environment. • Effective techniques for analyzing and resolving complex issues, both logical and interpersonal, at all levels of responsibility, in person and over the telephone. • Classroom/instructional hardware and software solutions including principles and practices of instructional technology and technology integration. • Administration and maintenance principles of multiple network operating domains, network topologies and protocols. • Skills in planning, organizing and administering a comprehensive information systems and technology management program. • Knowledge of administering programs, projects and staff through subordinate supervision; training others in policies and procedures related to the work; developing and implementing goals, objectives, policies, procedures and work standards. • Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner. 1XXXXX Chief Information Officer • Preparing clear and concise reports, correspondence and other written materials; communicating effectively verbally and in writing. • Experienced public speaker capable of presenting and communicating technical information into easy to understand language. Capable of presenting in front of varying audiences both in content and style. • Using initiative and independent judgment within general policy guidelines; using tact, discretion and prudence in dealing with those contacted in the course of the work. • Analyzing technology and information issues, evaluating alternatives, and making logical recommendations based on findings; ability to keep abreast of fast moving technology and business intelligence. • Working independently in a technical environment with interlinked and changing priorities. • Negotiation with vendors, contractors and others. • Analyzing problems, resolving disputes and grievances, and recommending effective solutions. • Developing and administering IT plans, policies, and procedures. • Using initiative and independent judgment within established procedural guidelines. MAJOR RESPONSIBILITIES AND DUTIES • Oversees and provides expertise to a multi-layered governance process for the management and optimization of the district’s data and technology based on the district’s instructional and business process needs. This process will result in the establishment and maintenance of a multi-year strategic plan and resourcing strategy for the use of all district technology and information assets that are aligned with the district’s strategic goals and priorities. • Establishes and directs a staff of skilled employees to support the district’s data and technology in alignment with the information and technology strategic plans. • Maintains relationships with technology suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluates alternatives, performs appropriate cost benefit analysis and recommends solutions that maximize effectiveness and minimizes costs. • Develops when possible master purchase or lease agreements for hardware, software, maintenance and telecommunication services. • Responsible for defining and report technology department Key Performance Indicators (KPI) and Service Level Agreements (SLA). • Ensures all information systems and networks operate according to internal standards, state standards, regulatory agencies and legal requirements. • Oversees major district data and technology projects in alignment with the district’s data and technology strategic plans and in pursuit of achieving an information and technology ideal-state for the district. • Directs technology operations for business and educational processes including server operations, application development and support, database development and support, workstation and network support services, development and support of the wide-area network, a technology help-desk function, and mobile telecommunication devices. • Oversees district technology purchases and manage expenditures for technology hardware, software, and services in alignment with the district information and technology plan. • Oversees the district’s security officer as well as manages and develops the District’s security policies and procedures and assesses the District’s security risk in all areas of technology. • Directs the implementation, continuous improvement of, and ongoing compliance with technology architecture and data standards for the district. 1XXXXX Chief Information Officer • Manage relationships with vendors for sales, service and support of all information systems and technology. • Maintains problem logs, documenting system errors or defects. Serves as the primary contact to software, hardware and network-related vendors, consultants and partners. • Ensures good relationships with vendors, public agencies, local business leaders, and other districts. • Maintains a training program to keep district staff trained and capable of maintaining selected technology and data. • Provides leadership, direction and guidance in systems development and technical strategies; recommends methods to improve overall management, development and deployment of computer technology. • Demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and District staff; acts in a manner that promotes a harmonious and effective workplace environment. • Enthusiastically promotes the Superintendent’s goals and priorities in compliance with all policies and procedures. • Maintains absolute confidentiality of work-related issues, records and District information. • Other duties or tasks may be assigned on an as-needed basis. • At times may be required to work outside normal business hours and work extended hours to accomplish requirements of the position. Supervisory Responsibilities Supervises all assigned personnel. Physical and Mental Job Requirements Mental Demands/Physical Demands/Environmental Factors Maintains emotional control under stress and works with frequent interruptions; occasional prolonged and irregular hours; ability to travel. Terms of Employment 226 days; salary pursuant to salary schedule is negotiable and will be adopted by the Board
6 or more years
The Chief Information Officer, under executive supervision, will provide vision and leadership in the planning, development, implementation and maintenance of information technology initiatives; direct and manage the functions of the District’s Information Technology efforts and infrastructure to ensure that district data, information, and technology is planned, implemented and maintained to support and enhance business operations and student instruction. El Paso Independent School District serves approximately 60,000 students making it the 12th largest district in the state of Texas. The city of El Paso, Texas is centrally located near the Fort Bliss Army Base and is in close proximity to New Mexico and Juarez, Mexico. El Paso, Texas is the 19th largest city in the United States. EPISD employs approximately 9,000 individuals which makes the school system the largest employer in the city of El Paso. EPISD strives to ensure every student graduates prepared for higher learning and careers to empower them as knowledgeable and engaged citizens, innovators, and drivers of a robust, bicultural economy.