Student Advisor

Cengage Learning - Temecula, CA - Full time


The Student Advisor will be responsible for managing the full-range of student needs, which include general inquiries, technical issues, enrollment opportunities / lead generation, and post-enrollment activities such as externship and career services.


  • Responsible for working one-on-one (1:1) with students to ensure complete satisfaction including:
    • Maintaining regular communication,
    • Addressing questions or concerns,
    • Setting educational goals,
    • Managing academic progress according to company policies,
    • Maintaining appropriate documentation of all academic and account transactions,
    • Providing opportunities through organized intern/externship programs, and providing personalized assistance in securing employment upon completion of their program.
  • Work closely with program facilitators, third-party course providers, and management to ensure student’s academic needs are addressed satisfactorily.
  • Work with peers and directly with potential employers to develop externship opportunities.
  • Work collaboratively with colleagues and manager in effectively passing of admissions leads, identification of inquiries and issues, student completion and retention rates, and metrics that drive the business.
  • Proactively identifying themes and developing scalable solutions such as updates to standard operating procedures (SOP), knowledgebase, outbound communications, and proposals to adapt policies and guidelines to better meet student needs.


Basic (Required)

  • Bachelor’s degree
  • Minimum 2 years of direct customer service experience
  • Proficient with Microsoft Outlook, Word, and Excel
  • Technically astute and learning agile; able to navigate websites and enterprise apps without instruction
  • Experienced, proven problem-solver and troubleshooter, specializing in complex customer issues
  • Thrives in a collaborative team environment and can adapt to different personality types


  • Military background, understanding of military benefits (i.e. GI Bill, MyCAA, TA)

Apply Now

Experience Level

1 to 2 years

Cengage Learning

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