Account Manager

Upswing International, Inc. - Austin, TX - Full time

Upswing International, Inc. - Austin, TX - Full time

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The Gist: 

Upswing is a tech company, but what we do ultimately helps students succeed in school. It doesn't cost students a thing - the school enlists our help to support them. We need someone who cares about education. We're currently partnered with more than 70 colleges throughout the country, Upswing helps over 600,000 students succeed throughout college. You'll get to work with a team of motivated, intelligent, and fun people at Upswing - all working towards the same mission of student success. We're located in Austin, TX and are excited to meet you!

Our Account Management Team: 

The Account Management team is made of Higher Education Retention Officers. HEROs, for short. We work with our clients to ensure their success, and their students' success, after they have onboarded to our platform. As an Account Manager, you’ll be helping them get their own students to take advantage of the service. Your job will be much more than just managing a book of business. You’ll serve as a trusted advisor to our clients with a range of advice extending beyond the tech features of our product to include other approaches to improving student retention. Not an expert? No worries, you'll work closely with our team of specialists to provide the right guidance to schools and customers. Your success will be measured on client satisfaction, renewals and consultative upselling of our product.

You Are: 

  • A consultative relationship manager, preferably at a SaaS company, with at least two years of experience managing a book of business and the metrics to back up your rockstar status 
  • Intellectually curious with the ability to learn on the fly and deal with ambiguity in a fast-paced environment 
  • Obsessively organized and sincerely empathetic 
  • A compelling writer who crafts grammatically impeccable emails 
  • Excel proficient with a general understanding of statistics and data who can use this information to create and present reports 
  • A problem solver that uses critical thinking and product knowledge to locate solutions for your clients 
  • A negotiator skilled at identifying potential upsells and securing contract renewals based on your client's needs

** The HERO role requires 25% travel time

Company Benefits Include: 

  • Competitive salary
  • Health, dental, and vision coverage 
  • 401k program
  • Flexible PTO options 
  • Gym membership 
  • Office in downtown Austin overseeing the hike & bike trail 
  • Mission-driven, passionate coworkers and office culture

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Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Upswing International, Inc.

Upswing is a tech company, but what we do ultimately helps students succeed in school. It doesn't cost students a thing - the school enlists our help to support them.

Apply for this job

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