Product Assistant

Cengage Learning - Boston, MA - Full time


The Product Assistant you will provide direct, day-to-day support to our product teams within a specific market space. You'll also provide a wide variety of assistance to multiple Product Managers as a means to optimize the performance of our product management and developments effort and, thereby, help achieve our business goals.


  • Provide general administrative support that include handling correspondence, coordinating meetings, travel planning, processing invoices/purchase orders and payments to authors/reviewers/etc., maintaining database records, etc.
  • Assist the team in coordinating market research efforts such as reviews, focus groups, webinars, etc.
  • Partner with Product Managers to develop some “B” and “C” level titles and deliver them to the Production Editor in a form ready for publication.
  • Assist with preparation and distribution of author contracts, portfolio plans, product proposals, manuscript, and other documents pertaining to product management functions, assuring accuracy and working efficiently for each deliverable.
  • Execute market research as needed, summarizing competitive products as necessary for several product lines.
  • Order sample product using Magellan.
  • Maintain filing and records management systems and other office procedures pertaining market research, product information, manuscript file, author/reviewer prospect file, and customer feedback.
  • Utilize CRM to verify instructor information, product information, request materials, and to find users of products.
  • Support the Director Assistant on creation of ISBN’s as needed.
  • Prepare all documents needed and distribute to participants for meetings across the assigned product teams including PSR’s, plan checks, production launches, digital roadmapping, etc.


  • Bachelor Degree
  • Tech savvy with proficiency in MS Word, Excel, PPT, as well as databases.
  • Excellent grammar, punctuation, spelling, and organization skills are necessary.
  • Strong orientation to detail work and follow-through.
  • Able to work in an agile environment by being proactive, flexible, effective, efficient in fast-paced environment where good communication, time management, and organizational skills are highly valued within our teams.
  • Administrative experience preferred.

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Experience Level

1 to 2 years

Cengage Learning

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