​Customer Relationship Manager

Membean - Remote - Full time

Membean - Remote - Full time

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Customer Relationship Manager

If you are a self-starter, thrive in a small team and want to make a difference in student learning outcomes; this is the perfect job for you. As an important and highly visible member of our Customer Acquisition & Retention team, you'll work with K-12 schools to onboard them, engage with teachers and administrators to ensure success, and work to expand key accounts. The Customer Relationship Manager position emphasizes building long-term customer relationships, working closely with teachers and administrators and embracing an empathetic mindset. It is not a traditional sales position with quotas. This position is salaried without commission. Please note: Preference for candidates based in Portland, OR, or those willing to relocate. Remote full-time work will be considered for exceptional candidates.

Responsibilities:

  • Be an expert on Membean’s offerings.
  • Educate teachers and administrators over email, phone, and online demos.
  • Provide prompt and thoughtful responses to customers.
  • Work with teachers and administrators to expand usage within the school and at the district level.
  • Analyze usage data independently to discover insights that drive recommendations for schools.
  • Travel occasionally to attend expos, conferences, and customer meetings (4-5 a year).

Skills and Experience:

  • You have at least 4 years of experience in customer relationship roles (sales, marketing, support, community management, etc.)
  • You have strong analytical and problem solving skills.
  • You excel at listening, are strongly empathetic and communicate succinctly.
  • You are comfortable with and can summarize data.
  • You enjoy defining and delivering process improvements.
  • You are very comfortable with technology.
  • You can work with little supervision.
  • You have a degree from a four-year college or university.

Nice to have skills and experience:

  • You’ve worked with a SAAS or education-related company.
  • You’ve worked for a small company or start-up.
  • You have experience using Salesforce CRM

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Role

Sales

Experience Level

Mid Level

Membean

Membean provides web based tools to help students excel in the language arts. We aim to bring evidence based, well researched instruction techniques out of learning labs and into everyday use.

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