School Engagement Manager

Swing Education - San Mateo, CA - Full time


The Position

The School Engagement Manager is responsible for helping Swing schools get the most out of our partnership. Once a school signs up with Swing, the School Engagement Manager plays the lead role in getting the school set-up, onboarded and successfully continuing to use our service and platform. This will include conducting in-person and virtual trainings, analyzing and sharing performance metrics, crafting regular communication to different school segments and anticipating and responding to school needs in the long-term.

This position reports directly to our Head of School Partnerships. An ideal candidate is relationship-oriented, a fast learner, resourceful, detail-oriented, self-directed, and proactive. You must be flexible to work in a fast-paced, highly interactive and innovative environment.

Responsibilities

  • Work in close partnership with the Head of School Partnerships to manage and deepen relationships with our school partners
  • Manage and improve the school onboarding process:
    • Create and streamline delivery of resources, tools and trainings for school setup
    • Proactively reach out to new school partners, making it as easy as possible for them to issue their first sub request
  • Analyze, track and optimize school engagement with the Swing platform:
    • Build segmentation of school partners based on school and sub data
    • Identify insights and opportunities for different school segments and the best channels to share them in
    • Craft regular communications to different school segments and measure effectiveness of these efforts
  • Anticipate and address evolving school needs as Swing grows in both mature and new regions:
    • Refine process for predicting and filling long-term substitute requests
    • Evaluate, prioritize and promote non-instructional roles that Swing subs can fill (i.e. afterschool, test proctoring, front office support, etc.)
    • Proactively identify new opportunities to help serve school partners
  • Develop system for collecting school testimonials and cultivating references
  • Collect and document product feedback from schools to share with engineering and product teams, and participate in product development conversations

Qualifications

  • Bachelor’s degree preferred
  • Minimum of 2-3 years of work experience; relevant experience in education, marketing or account management preferred
  • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment
  • Excellent communication and interpersonal skills, including the ability to build relationships and collaborate with teammates
  • Commitment to diversity and inclusion in working with diverse groups and teams
  • Outstanding time management, with proven ability to multi-task, accomplishing numerous tasks and prioritizing strategically
  • Proven ability to think analytically and examine data to solve complex problems
  • Sweats the details, particular in any type of school-facing communication
  • Sound judgment and the ability to handle sensitive and confidential information with discretion

Salary: Competitive and commensurate with education and experience

To Apply: Please email a brief cover letter and resume to jerry+sem@swingeducation.com with the Subject Header “School Engagement Manager application”

Apply Now

Experience Level

less than 1 year

Swing Education

Overview

On average, U.S. students are with substitute teachers for 5% of the typical school year. That means our students have substitute teachers for more than six months of their K-12 school career. The problem? We're suffering from a national shortage of substitute teachers.Swing Education is focused on tackling the substitute teacher shortage. We make it easy for great schools and quality subs to find each other. We help schools access more subs and offload tedious work (recruiting,screening, payroll, etc.) and we help subs find jobs, gain experience and build their professional network.

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