We are currently seeking a Product Manager who is responsible for managing a portfolio of services. Working in collaboration with R&D, sales, and marketing teams, the Product Manager envisions, builds, and launches new services and refreshes existing services. Further, the Product Manager is responsible for building a community of engaged partners, school districts, and educator evangelists around each service to maximize impact of its reach and implementation. S/he will work collaboratively to integrate technology tools into each service that enhances the professional learning experience and educator outcomes.
The ideal candidate would have significant experience building market driven products and services that support educators, from superintendents to classroom teachers. The Product Manager should demonstrate strong problem-solving skills and be able to adapt to a continually evolving environment, working independently and proactively where there is uncertainty and ambiguity.
This is a full-time position based out of our Oakland office, reporting to the Chief Business Officer.
Role and Responsibilities
Key responsibilities include:
-Develop a product roadmap based on analysis of market demands, content used in program delivery, and competitive analysis; in partnership with cross-functional teams, gather and prioritize service and customer requirements
-Lead product development from concept to market using the Pragmatic Marketing framework
-Draft project charters, requirements, and work plans with prioritized service components and specifications, while incorporating inputs from all stakeholders.
-Collaborating with R&D, Sales, and Marketing, develop product pricing and market positioning strategies
-Develop market and design documentation that illustrate needs for service delivery; translate design documentation into work plans, MVP charts, etc.
-Conduct market and competitor analyses as needed to formulate and drive product strategy
-Partner with R&D team to ensure a manageable scope that can be delivered on-time, on-budget, and on-quality
-Ensure MVP go-to-market plans are understood by all affected teams
-Develop a shared vision for product(s) through investigation of market demands, user feedback, and competitive analysis
-Ensure cross team dependencies are identified, understood by all affected teams, and then properly managed with a clear set of responsibilities for all
-Conduct retrospectives and other reflective activities to feed learnings back into product development
-Monitor competitive landscape and new innovations in the marketplace, reviewing Pivot’s offerings to ensure it is market relevant, profitable for Pivot, and well aligned to our mission
-Develop and monitor product budgets, ROI, and performance KPIs on each product in the portfolio
-Analyze KPIs and propose future capital investments accordingly
Customer Service, Product Promotion, & Training
-Clearly communicate service benefits and results, as appropriate, to a spectrum of audiences, from internal stakeholders to partners, clients, and other external parties
-Resolve customer service issues
-Collaborate with marketing to effectively promote services through social media, networks, campaigns, etc.
-Conduct customer satisfaction surveys and provide analyses to stakeholders on impact and market relevance
-Educate, assist, and train program staff on appropriate implementation of each service
-Significant experience building products and services, ideally in the education industry
-BA or BS degree; preferably in marketing, business, education, or related field
-4-6 years developing products or services
-Experience with Pragmatic Marketing highly desirable
-Demonstrated success building a user community around a service or product
-Persuasive and influential, able to effect change through interactions with team members
-Ability to design processes and systems implementing a user-driven design process
-Excellent problem-solving skills
-Strong written and oral communication skills
-Ability to work as collaboratively in cross-functional teams
-Strong commitment to the mission and goals of the organization
-High computer literacy and knowledge of trends in technology
-Willingness to travel up to 30%
Compensation and Benefits
Salary is commensurate with skills and experience. Full benefits include health, dental, vision, 403B contribution, and paid time off for holidays, sick leave and vacations.
3 or more years
Pivot Learning Partners is a nonprofit organization of K-12 education experts working shoulder-to-shoulder with schools, districts and charters to address the biggest challenges they face. We partner with education leaders at all levels and provide them with the knowledge, skills and support proven to strengthen educational systems and transform teaching and learning.