Taking Higher Ed Help Desks From Good to Great | Edtech Events

workshops, talks or webinars

Taking Higher Ed Help Desks From Good to Great

Online - Jul 18 1:00 pm to 2:00 pm

Price: Free


From the Managers of 40+ Campus Help Desks

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As dependence on digital tools and online education increases, so does campus dependence on technology support teams. Often named the "Help Desk,” these crucial teams face challenges of:

-high turnover throughout the industry

-impossibly high expectations among those who rely on help desk services

-constantly changing technology

Join us for tips we’ve learned from managing help desk services for more than 40 colleges. You'll learn how to: 

-Define your service offering goals

-Monitor your success and service

-Enhance the student experience-Build the right team, environment and processes to improve employee satisfaction and efficiencies

Who Should Attend: This webinar is for anyone who leads an IT team or Help Desk.

Date: Wednesday, July 18, 2018

Time: 1:00 p.m. (eastern)

Presenters: Todd Pombert, Vice President of Infrastructure and Operations at Collegis Education

Justin Denton, Director of Support Services atCollegis Education

Register now!

Taking Higher Ed Help Desks From Good to Great

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